coopersofstortford.co.uk

4.3
4.3 Based on 619 reviews

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Average Rating

4.3

/
5

619 Reviews

5 Star
72%
4 Star
10%
3 Star
4%
2 Star
3%
1 Star
10%

All Reviews

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Review Time

Derrick
I placed an order with Coopers of Stortford I paid for it, got a paypal reciept But I never got an o

I placed an order with Coopers of Stortford
I paid for it, got a paypal reciept
But I never got an order number or a date it would be delivered
I gave em a call, spoke to someone on their order line (pointless calling the other numbers they ask you to press, no one answers)
They gave me an order number and said I would get it as an email
Well that never happened
Still waiting for my email and the correct order number
Their lines are always busy answering other calls, regardless of what ever time you call them
Maybe they need to employ more operators

1
Date of experience: Feb 21, 2026
J.Sedonne
Thank you. The items that I ordered arrived in good time and everything worked as expected - the Hea

Thank you.
The items that I ordered arrived in good time and everything worked as expected - the Heat Pod is amazing its a good clothes drying device before having to use a tumble dryer. I have ordered three items from you and have not been disappointed in anyway whatsoever, it is really good service and the products on offer are well thought,

5
Date of experience: Feb 02, 2026
Sam Webster
The item i purchased as a gift was broken, it took that long to receive a reply from customer servic

The item i purchased as a gift was broken, it took that long to receive a reply from customer service that my son glued the repair. An apology was given but nothing else… shoddy will not order agan

2
Date of experience: Jan 30, 2026
Patricia Clark
I returned an item on January 15th and I am still waiting for a satisfactory reply to my emails.I am

I returned an item on January 15th and I am still waiting for a satisfactory reply to my emails.I amm getting the standard reply of contact within 3 days and but nothing happens.However I shall persist in claiming my refund.

1
Date of experience: Jan 29, 2026
Kent Bell
Fantastic foldaway tables for versatile use

I purchased two foldaway tables because my husband had just returned from the hospital and we had a bed in our lounge. I needed tables that could be easily moved around, similar to those in the hospital. They are excellent, and everyone has complimented them. They are so easy to dismantle that I can store them and use them whenever I need extra side tables. 😀

5
Date of experience: Jan 24, 2026
Vincent Bell
Disappointing experience with this service

My grandmother used to order from this service until I advised her to stop. Everything she received was low-quality and didn’t last. They charged her exorbitant fees just to place an order due to the premium rate number! Thankfully, she has decided to stop using them. There are better quality options and more affordable prices available elsewhere, along with superior service.

1
Date of experience: Jan 12, 2026
Frank Hughes
Awful experience with my order

I ordered a rug on November 6th, and now it’s December 10th. After spending a significant amount, I waited nearly a week for a shipping update. Eventually, I received a notification that it was on its way, but after several days, the status remained 'out for delivery soon.' The delivery service informed me that the package was 'lost.' Management couldn’t find my parcel, which is clearly the company's fault. Customer service was lacking; it took a week and a half of poorly managed emails to arrange a replacement order. A week later, still no updates or tracking information, and I received a message stating that our supplier cannot fulfill the order. Happy holidays to all, but if you want your loved ones to receive gifts, think twice before ordering here.

1
Date of experience: Dec 10, 2025
Wilhelm Johnson
Extremely dissatisfied with delivery

I ordered a rug on November 6th, and today is December 10th. After spending a lot of money, I waited a week for an update on dispatch, which was supposed to occur before delivery. I finally received an alert saying it was with the delivery service and would arrive soon. After several days of waiting, I was informed by the delivery service that the parcel was 'lost.' The management searched the warehouse but could not find it, clearly indicating a failure on the part of the company. Additionally, poor customer service meant it took a week and a half of ineffective emails to arrange a replacement order. A week later, still no updates or tracking information, and I received an email stating that our supplier could not fulfill the order. If you want your loved ones to receive gifts, think carefully before ordering here.

1
Date of experience: Dec 10, 2025
WB44
Fantastic rechargeable magnifier

I purchased a 24 LED rechargeable magnifier. Due to cataracts, reading has been difficult, even after surgery. This magnifier has been a tremendous help with its three levels of magnification. I highly recommend this product for anyone with poor eyesight. The company was very efficient with delivery, and I have always been satisfied with them.

5
Date of experience: Dec 02, 2025
Shirley
Excellent service

The items arrived promptly, well-packaged, and the courier delivered them accurately.

5
Date of experience: Dec 02, 2025

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