The customer service is unacceptable. While I appreciate having good multifocal lenses, I paid a premium for quality that should be standard. The promotion for a $50 rebate was a complete joke. I submitted all necessary information repeatedly only to be directed to a difficult and unfriendly portal for submission. It feels intentionally complicated. I won’t pay this inflated price for basic quality again, and their rebate promotions seem deceptive.
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