This was my first visit to this venue, while other family members had attended previously. I truly hope artists consider the reviews before booking here. The traffic to enter was painfully slow. Upon entering the building, the appearance was decent, and we didn't face the massive queues reported by others, likely due to our prolonged wait in the car. They invested significantly in fancy lighting on the exterior and high-end sinks in the restrooms, though there were fewer facilities compared to other venues. The escalators to upper levels were a nice touch. However, the seating experience was notably uncomfortable, with cramped seat sizes and fixed armrests. The legroom was so limited that even standing to let others pass was challenging. The sound quality was also subpar; being in tier 3, we couldn't really feel the energy from the band or audience, which felt muted. While I usually prefer my regular venue for many reasons, improvements in lift service or additional escalators could enhance the experience. Overall, comfort and atmosphere are essential for a more enjoyable time.
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