They combined my brother's last names on the E-ticket. I contacted their support team several times. Initially, they blamed me and wanted an additional charge of USD 150, but I provided evidence that it was their system causing the issue. After multiple calls, they began giving incorrect phone numbers to contact. They refused to fix anything or reassure me that there wouldn't be any problems due to the system's way of printing E-tickets. I'm very frustrated. No resolution, no reassurance, and they offered to cancel without a refund. I'm very upset and have recordings of the calls. Had I known the service would be this poor, I would have never purchased a ticket with them.
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