I acquired a vehicle from a seller on 26 November 2025, listed as Category N. Upon collection, the car immediately showed several safety-related issues while driving, including: • ABS warning • Traction/stability control warning • Power steering warning • Severe wheel misalignment A later inspection revealed suspension and steering damage, such as: • Worn/damaged wishbones • Track rod end and inner tie rod faults • Wheel alignment issues These problems were not mentioned in the listing and could not be reasonably identified from the auction images. I filed a formal complaint and provided photographic evidence on 2 December 2025. However, the company has taken over two weeks without giving a clear resolution or timeline, continually extending the investigation. They assert that the wheel misalignment was evident in the listing photos but have failed to specify which photos indicate this. They also refuse to allow the vehicle to be returned at this time, will not arrange for repairs, and will not permit me to fix the vehicle myself. Currently, I am unable to use the car and have incurred extra expenses while the company delays a resolution. The only compensation offered so far is £100 goodwill, which is completely insufficient given the safety concerns. From my experience, I believe the vehicle was significantly misrepresented, and the company's handling of complaints has been unreasonably slow and unhelpful.
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Copart UK Limited sells more than 370,000 vehicles each year through online auctions.
