copart.de

LOT: 50516264. I am writing this negative review because I am deeply disappointed with the attitude

LOT: 50516264.
I am writing this negative review because I am deeply disappointed with the attitude of customer service. In the month of June 2025 we purchased 9 cars from copart.de. The documents for one of the cars did not arrive due to the wrong phone number being provided to the courier company. We had to exchange emails for about 2 weeks to get them to send me the tracking number. From the check we made it was found that the documents were returned to them again due to "incomplete details". When we tried to demand that the documents be sent again, we received an answer that they were destroyed and the case was closed. These are official documents and there is no way they can be destroyed in such a short period of time. It's just that nobody cares if the commission is taken.
I don't even have a copy of the car's documents and no one wants to move their ass to help. I am writing all this so that fellow dealers know what they will face in the event of a problem. We have bought dozens of cars from Germany from another dealers and private individuals, but this is the first time we have encountered something like this. There have been mistakes, but the dealers has always helped to resolve them.
At the moment, we have a car with an approximate market price of 6500 euros without documents, which we cannot even give for a scrub. When we were bidding at the auctions, they called me several times a day. No one thought to call me when they received the documents back due to an error in the phone number and incomplete details.I hope what I wrote here will reach an official who is at a higher level and help us get our documents or at least a copy of them by email
Emil Dyankov
EMBO COMMERCE LTD

Date of experience: Feb 26, 2026