I ordered during their end of year sale. As with many other reviewers, expected the delivery as estimated on the website, but experienced an extremely long delay with no communication. I emailed, was told they were having shipping disputes and it would be shipped as soon as possible. I received no further updates until it shipped 2 months later. I was excited to finally receive my order and install the equipment I received. I pulled apart my printer and began the process only to find that I was missing the PFTE holder pieces to the 8-in-1 module. I have emailed multiple times to several different addresses i found on their website. NO RESPONSE from ANY of them! I have reassembled my printer and continue to look for options to use the module. The pieces are not available on their website separately, and there is no description as to what can be used, so I would be forced to buy a full replacement module just to get the PTFE holders. I would be happy to attempt to complete the installation, given the option. I only want to have the pieces. Had I not destroyed the boxes, I would have returned the product. Now I have to buy products from other companies in order to find a possible solution. This has been a huge waste of time, energy, and -so far- money!
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