I am currently experiencing a serious issue with Coracle regarding a refund of €9,080.00.
On 4 March 2026, Coracle confirmed that the full amount had been transferred to the recipient’s bank account and that the blocked account was emptied and would be closed automatically.
However, as of 12 April 2026:
* No funds have been received
* The receiving bank confirms there is no incoming transfer
* The account has not been closed as stated
* Coracle has not provided any proof of transfer (no transaction reference, no SEPA confirmation)
Instead, support repeatedly gives generic responses, asking us to check with the bank, while failing to provide evidence that the transfer was actually executed.
A SEPA transfer within the EU does not take over one month. This lack of transparency and accountability is very concerning.
At this point, I am requesting either:
* official proof of transfer, or
* immediate re-transfer/refund of the full amount
If we do not receive a complete and documented response within 5 business days, we will escalate the matter further to the relevant banking ombudsman and regulatory authorities (s.e. BaFin, European Consumer Centre etc) on 16.04.2026.
I hope Coracle will refund the money urgently.
Polina Novikova
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Coracle is a FinTech Startup in Hamburg, Germany, offering fully digital Blocked Account and Health Insurance services for international students coming to Germany.
Rooted in customer service by always putting students first, we are the highest-rated digital-service provider for international students in Germany on the market!
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