I opened a blocked account with Coracle in 2025. Everything went super smooth, the support was easily accessible for several months and I didn’t have any issues at the beginning.However, starting from February, things changed. Today is the 15th and I still haven’t received my monthly payout that was supposed to come at the end of January, even though the money is clearly available on my blocked account.What worries me even more is that support is not responding at all. Emails remain unanswered, and there is no way to reach them by phone. There is a note on their website about a “major banking system update”, but no clear information, no timeline, and no direct communication to customers. Only that now new customers cannot open an account with them.For international students, this money is not optional, it’s for rent, food, and daily life. Not receiving it on time creates serious stress and problems with divers stakeholders.I really hope this gets resolved soon, but right now the lack of communication is the most concerning part.
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Coracle is a FinTech Startup in Hamburg, Germany, offering fully digital Blocked Account and Health Insurance services for international students coming to Germany.
Rooted in customer service by always putting students first, we are the highest-rated digital-service provider for international students in Germany on the market!
Fully approved and accepted by German Authorities.See more
