I have been telling the Coracle team for months that my Microsoft ID is not recoverable. I have already sent thousands of support requests to Microsoft and they do not respond. Despite this being clearly communicated multiple times, they continued to communicate using the same problematic Microsoft ID for months.That ID was only usable on a very old device, and this was also communicated clearly. I kept explaining that it would eventually stop working, which is exactly what has now happened.Initially, they asked for a large amount of evidence and confirmations, all of which were provided. Even after everything was confirmed, they did not switch communication to my requested email address. Instead, they sent an email asking me to connect on a video call, again using the same Microsoft ID that had already been flagged as unreliable.Now the account is completely logged out and I cannot even reply back. At this point, it is unclear how I am supposed to continue with my case or communicate at all, since everything is tied to an account that I repeatedly warned was not usable.On top of this, they continue to ask an excessive number of questions after the account has already been created. These are things that should have been clarified before taking payment, not after placing the customer in a situation where they can no longer access their own case.I need a clear and immediate way to reconnect with my case using a working email address.
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Coracle is a FinTech Startup in Hamburg, Germany, offering fully digital Blocked Account and Health Insurance services for international students coming to Germany.
Rooted in customer service by always putting students first, we are the highest-rated digital-service provider for international students in Germany on the market!
Fully approved and accepted by German Authorities.See more
