I am Dr. samir Kumar Poudel, father of Aashray Poudel from Nepal. My son was selected for B.E. program in Mechanical engineering in Karlsruhe Institute of Technology, Germany. As a pre-requisite for student visa, we had to open blocked account. For this we chose Coracle. 12,043 Euro was transferred from my account to coracle after getting verification from it's side. The payer was already verified. We were hoping to get answer soon but there was no response for a week. we repeatedly asked about the reply. Contrary to our belief from such a well- known company, it emailed me stating that the process could not be proceeded further due to problem in update in its system. It could have shut down the server till the update was completed. We sent other supporting documents for further processing, but all was in vain. We were missing the deadline from the university. It is a matter of career. We were so much frustrated from Coracle. So, we finally agreed for refund process. All documents were submitted as per requirement. Until and unless we get money back, we cannot proceed forward for re-sending money for blocked account. There are legal provisions in our country. I tried my best for any other option. The rule is so rigid that no body dares to proceed beforehand. Coracle says that the process is already started and it's in bank's end , and moreover, the process might take up to 4 weeks. How can a company be so irresponsible for the wrongdoing from it's side. My son may miss his enrollment. The psychological trauma that we had to face is beyond imagination. I want coracle to tackle this as soon as possible and not let black spot to remain in it's image.Regards,Associate Professor Dr. Samir Kumar PoudelChief consultant cardiologistHead, Department of CardiologyNational Academy of Medical Sciences, Kathmandu, Nepal
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Coracle is a FinTech Startup in Hamburg, Germany, offering fully digital Blocked Account and Health Insurance services for international students coming to Germany.
Rooted in customer service by always putting students first, we are the highest-rated digital-service provider for international students in Germany on the market!
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