"I am writing this in absolute disbelief and physical agony. After 18 months of struggling with a serious condition—enduring nerve tests, MRIs, and constant pain—I finally had a confirmed appointment today (Feb 10th, 2026) for a steroid injection at Cora Health (Harrow Hub). I’ve been chasing this since November 2025.When I arrived, the clinician simply told me, 'We don’t do these injections here; you’ve been booked by mistake.'This isn't about the NHS being 'busy.' This is a deep-rooted management failure. Here is why this place—and the way it’s managed—is a disgrace:• Zero Training & Empathy: The staff have no grasp of the impact chronic pain has on a person’s life. They expect you to accept a 'sorry' and wait another 6 months for their blunder.• Wasting Taxpayer Money: Cora Health is a third-party provider. They are likely still getting paid for this 'appointment' despite their incompetence. It’s a drain on NHS resources with zero quality control.• Zero Accountability: When they mess up, they don't prioritise you. They expect you to go back to the start of the queue. It’s a 'computer says no' attitude that is destroying lives.• Mental Health Impact: For someone like me, who deals with mental health challenges alongside physical pain, this kind of treatment is the final straw. It forces people to give up on treatment and withdraw from society.The system is set up to protect the NHS and its private contractors, not the patients. If you are elderly, vulnerable, or in pain, be warned: you are just a number to them, and a mismanaged one at that. Absolute shambles."
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