I participated in a major event called the CARNIVAL, which had a $22 buy-in and a $30,000 guarantee. I was deep into the game with 39 players left and a prize of about $4,500 for the winner when the software suddenly stopped functioning, but only for this tournament. A message appeared stating that THE TOURNAMENT CANNOT BE RESUMED, THE TABLE WILL BE CLOSED, with no further explanation provided. There was no apology or email follow-up. This issue has occurred six times over the last two weeks, and I had to wait three days before receiving any response, which I had to chase down. It's unacceptable how they operate, and in my opinion, they should be shut down due to their poor treatment of customers. It feels like a setup site where every hand could be manipulated. I strongly advise against registering with this platform; avoid it at all costs.
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