I would give no stars if possible. I received a message regarding my account stating that it has been permanently closed after a security check. The company claims this decision is final and will not be reconsidered. While they mention the right to close accounts, the lack of a specific reason for this action raises serious fairness concerns. There’s no appeal process, and they threaten to confiscate any remaining balance without justification. This lack of transparency and the presumption of wrongdoing without explanation is troubling. If the closure is due to winning too much or a non-existent security issue, it reflects poorly on the industry. Overall, this company seems unlikely to last, given their disregard for customer trust and feedback.
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