Last week I spoke with a customer service representative, and we agreed on something that unfortunately was not honored. Today, someone else called me back, and we started talking about numbers, but in the end, their proposal didn't match the numbers I was given. I have asked to speak with a supervisor or someone who can truly help me. This situation is becoming very stressful and complicated for me. Honestly, I do not recommend going through a process like this. With deceit and increases in my monthly payments, now they are asking for an increase of almost $200 per month!!! When I was told that my monthly payments would not increase. I understand the company's position of needing funds, but this was something that was not mentioned to me when making the contract. I clearly asked several times if more money would be requested from me, they said no; if the monthly payments would increase, they said no. I asked the same thing over and over; I was never told about requesting additional funds, I was never told that they might require increasing my monthly payments for a time. I was always told that the monthly payment would always be the same. If I had been told that, I would have prepared for it, but it was never mentioned to me. If they say it's in the contract, the person who reviewed the contract with me skipped that small but important part.
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