Encountered a problem with my heating and hot water. I called at 8:05am on Christmas Eve and spoke to a helpful customer advisor who assured me an engineer would come the same day. After not hearing back, I called again 6 hours later to inform them I had identified a leaking radiator. I was then told that the job hadn't been accepted by an engineer and that there was a 24-hour turnaround. I received no updates on Christmas Day. I followed up at 9am on Boxing Day, only to learn that the job was scheduled for December 30th. This was a frustrating experience due to the poor communication and scheduling.
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A brand name steeped in heritage - keeping homes safe, warm and efficient since 2011. We're the third largest boiler and home emergency provider in the UK.
With our nationwide network of approved, gas safe registered engineers and our 24-hour UK based call centre - we're always here to help.
