Review Time
From contacting them to getting the engineer highly delighted with the service. Clearly spoken and understood the plan of action over the phone. The engineer was very polite, friendly and professional and explained his role in the situation. Highly recommended and delighted with this 5star company.
My mother's central heating stopped working on her 94th birthday, 24th January. Despite her being on the so called priority list all we could get from Corgi for 24 hours was that hopefully an engineer would pick up the call and they couldn't do any more as it was a weekend and there aren't as many engineers working. 23 hours later we got a call from an engineer saying he would be there in about 3 hours. When I explained that she had been sitting in the cold for over 24 hours, he rearranged his diary and came 30 minutes later. He was great, luckily, but had no knowledge that she was vulnerable. Corgi don't prioritise, my mum's call was put on Auto Allocate like all the other breakdowns, waiting for a local engineer. Shocking treatment of the elderly.
I submitted a request for an engineer to contact me, anticipating a call after the holiday season. To my surprise, I received a call the very next day from the engineer, who offered to come within the hour. He meticulously examined all potential issues with my boiler and swiftly resolved the problem.
Encountered a problem with my heating and hot water. I called at 8:05am on Christmas Eve and spoke to a helpful customer advisor who assured me an engineer would come the same day. After not hearing back, I called again 6 hours later to inform them I had identified a leaking radiator. I was then told that the job hadn't been accepted by an engineer and that there was a 24-hour turnaround. I received no updates on Christmas Day. I followed up at 9am on Boxing Day, only to learn that the job was scheduled for December 30th. This was a frustrating experience due to the poor communication and scheduling.
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A brand name steeped in heritage - keeping homes safe, warm and efficient since 2011. We're the third largest boiler and home emergency provider in the UK.
With our nationwide network of approved, gas safe registered engineers and our 24-hour UK based call centre - we're always here to help.
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