TL;DR: Not worth it. Liked their mug at first, but the paint starts coming off even when hand-washed.
- Pro: Pretty at first, insulated pretty well
- Con: The surface paint starts bubbling up (not scratched) and starts peeling
- They delete negative reviews (inflated positive rating)
I bought their Pure Taste Mug with ceramic coating for my husband, who wanted an insulated mug. He liked it at first; it kept his coffee warm. I even bought another one for myself, so we had 2. Then the paint started bubbling on the handle a few months in. Then it started peeling. The product was supposed to be dishwasher-safe, but we always hand-washed it. Didn't even use it everyday or more than once a day; never took it out of the house. It just went from the kitchen to the adjacent WFH office. It was gently handled--I'd even say babied. That didn't stop the peeling.
For the first mug the company provided a replacement under their 1-year warranty. I recently contacted them about basically the same issue, and now they say it's not covered under the warranty because the damage was "normal wear and tear."
I've never had this happen to any of the mugs or bottles I own, even after 5-10 years of use. When the paint starts bubbling (it wasn't even exposed to hot water since it wasn't put in a dishwasher and this is on the outside), that has to do with poor manufacturing, not "normal wear and tear." But the company is no longer standing behind their product.
Now all of our mugs have peeled paint. This is not unique to us, because I found another review saying it started peeling within a month. I tried posting a review, but that didn't appear on the site.
I started writing this review with 2 stars considering the previous experience of getting a replacement, but deleting negative reviews is a huge pet peeve for me, so I'd now have to say 1 star. Not an honest company.
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