I signed up for Cornercard credit cards in June 2025, and the website was all in English... oh, except for the sections about insurance, which, inexplicably, they only displayed in Italian. I write software for a living, so I sent them screenshots, and they didn't seem to care less."Since we are in Switzerland we do unfortunately not provide all application forms in English, therefore some documents were in another language. However, our Call Center agents are delighted to assist you in English if you have any problems in understanding or in filling out the application."Are they even legally allowed to ask a customer to sign a legal document which is partly in a language they don't understand ?Anyway, I received the cards, but noticed they'd charged me 2 CHF for receiving paper bills.I emailed them to say that (a) I hadn't received any paper bills (b) in your app, I have specifically said that I want to receive my bills by email.Once again, they cheerfully replied back, explaining to me how to request my bills by email. Which I'd already told them was the current setting.(Sigh.) I've cut up my credit cards and am sending them back.Seriously, these people are too dumb to be running a financial company.(Two days later.)Still no reply from CornerCard to my email, asking why I was sent a paper bill, when this option was unticked in their app.Oh, but they've sent me a letter confirming that they've canceled my credit cards.No explanation, no apology. Just a cancelation, so I just blew 57 CHF for a year's subscription for two credit cards I never got to use.I'll say it again... this company is too dumb to trust with your finances, and THIS is their level of customer service. And that's when you sign up for their Gold cards (!!)You've been warned.Final update:Cornercard did refund me for the full amount (the annual charge for the credit cards and for the paper bill, which I hadn't requested).They didn't ever email me, justify their behavior, apologise, or admit they'd made a simple mistake.As I've said.. you've been warned. I'm relieved to be rid of them.
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Founded in Lugano in 1952, Cornèr Bank is a private and independent Swiss banking institution.
First in Switzerland to launch the Visa credit card in 1975, Cornèr Bank became a major player in shaping the Swiss credit and prepaid card industry through on-going innovation. In addition to Visa, Cornèr Bank integrated the Mastercard® credit card in its portfolio in 1998.
Cornèrcard has further expanded its presence in the payment card industry with the acquisition of the Diners Club license for Switzerland in 2014. Cornèrcard offers a wide range of credit and prepaid cards, and thanks to the latest technologies, has leading payment solutions.See more
