Had the watch for just over 2 years with little to no issue, I go for a pool swim once and the dial breaks. I email customer service and wait a few days for a response. Then after about 4 back and forth emails diagnosing the problem (i thought it was pretty clear from my first email) they say there is nothing they can do because it is out of waranty. I then bring up the consumer rights act of 2015 which states "goods must be fit for purpose and last a reasonable amount of time". I'd argue that it breaking after 1 swim means that it wasn't watertight and therefore not fit for purpose. Plus is 2 years a reasonable amount of time for a smart watch to fail in? Not in my books. The dial is crucial and should last longer. Coros support still refused to offer a replacement instead offering me a 20% discount (40 quid off essentially). I reminded them that warranty is irrelevant in this case because warranty is a voluntary service, and also due to the consumer rights act. They again refused and said "If you have a family member or friend in the US or certain EU countries, such as Spain, they could help by sending the watch to us through the repair program via the online form.". How ridiculous??? Why is the Uk excluded? Around 1 month on from my first email to them they are still only offering a 20% discount. This whole situation has caused me IMMENSE inconvenience as a student athlete at university where recording training and other metrics is a requirement of me maintaining my place in the sports scholarship programme. Not impressed Coros!
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