Review Time
My watch has stopped working and is still under warranty. I am extremely disappointed with the support experience so far.
I have contacted customer service multiple times (over 10 emails) and have already provided all requested information, including:
Proof of purchase / invoice
Warranty details
Video showing the issue
Serial number
Customer number
Full name and address
Despite this, I continue to receive generic responses asking me to clean, restart, reset, calibrate, or troubleshoot the device. I have followed all of these instructions multiple times, and none of them have resolved the issue.
At this point, I feel like I am only receiving automated responses and that no one is actually reviewing my case or the information I’ve already submitted. This has been very frustrating and disappointing.
My ticket number is 465465. All documentation has already been sent by email. I am requesting that this case be properly reviewed by a support agent and that a clear solution be provided, whether that is a repair or replacement under warranty.
I look forward to a proper resolution.
My watch has stopped working and is still under warranty. I am extremely disappointed with the support experience so far.I have contacted customer service multiple times (over 10 emails) and have already provided all requested information, including:Proof of purchase / invoiceWarranty detailsVideo showing the issueSerial numberCustomer numberFull name and addressDespite this, I continue to receive generic responses asking me to clean, restart, reset, calibrate, or troubleshoot the device. I have followed all of these instructions multiple times, and none of them have resolved the issue.At this point, I feel like I am only receiving automated responses and that no one is actually reviewing my case or the information I’ve already submitted. This has been very frustrating and disappointing.My ticket number is 465465. All documentation has already been sent by email. I am requesting that this case be properly reviewed by a support agent and that a clear solution be provided, whether that is a repair or replacement under warranty.I look forward to a proper resolution.
Most excellent customer service. I purchased the Coros Pace 4 but sadly had to return it despite it being a wonderful watch. The customer service was very informative, efficient and quick- even on a weekend. I recieved my refund at a very admirable speed and would not hesitate to contact them again.
This is a great watch at an attractive price point, but it isn't as durable as a sports watch should be. Within the first week, the rear sensor panel cracked, despite my having only taken it off to shower. I’m still not sure how the damage occurred, but it has significantly impacted the heart rate and altimeter functions. While I enjoy the watch, it may be worth spending more on a rugged model that can better handle daily wear.Update: After 1 month, the watch completely failed. After numerous back and forths with Coros support, they determined that the battery lasting only two days, the intermittent vibrations, and the failing buttons all stem from the cracked rear sensor glass. While the price point makes this a serious option, I'd be hesitant to trust Coros again
Dear CorosMy Trustpilot Review, submitted as a matter of last resort 20 hours ago, has in the last hour or so, produced 2 responses from you which are completely unintelligible. So, let me be clear to YOU.The position is clear and is follows:1) On 1 December 2025 I paid the sum of £316 to you for a watch and a charger. You undertook to have this item with me in early December. As it was to be a Christmas gift for my son I felt confident in making the payment.2). On 2 December I was advised by EVRi that this parcel had been received at their Warehouse awaiting delivery. I have a tracking number. I have checked numerous times and it continues, apparently, to sit at their warehouse, with no action proposed by them to deliver it.3) Because of 2) above I have tried EVRi’s chatbot and input the tracking number. This comes up “page not available”.3) A further enquiry to the EVRi chatbot today tells me “as your item has not been delivered for 12 days you should approach the supplier and ask for a Refund”. The goods were actually with them, they said, 2 weeks and 5 days ago. This seems to be standard practice for EVRi - relying on companies who employ them to do a job to issue refunds because they are either loosing the goods; do not have sufficient employees to deliver, nor managers to manage, or the goods are being stolen from their warehouse.4) Your Coros email address which you provide and which I used for my enquiry tells me “Coros do not respond to emails - Try our Tricks and Tips Section”. That is clearly a nonsense.5) LEGALLY THE POSITION IS;You have supplied goods to me which remain the property of Coros because you have not delivered them. You owe me a refund as you do not have the competence to supply the goods you have charged me for AND/OR to employ a competent delivery agent who will discharge that for you. 6) You choose to appoint EVRi as your delivery agent. They do not appear to be a competent company based on my own recent experience and those of others evidenced by photographs online. 7) Either you issue a REFUND of £316 to me forthwith - TODAY - or I will have to approach my Credit Card provider asking them to refund and to claw the funds back from Coros.8) I do not wish to have a further protracted correspondence with you. it has taken several hours of my time. I am owed £316. Please write to me immediately - via Trustpilot - and confirm that you have issued the refund. 9) If you do not confirm 8) above I shall contact my Credit Card provider - with this correspondence as evidence - asking them to pursue a complaint and to retrieve my funds.10) I hope that is tolerably clear Coros. Neither you, nor EVRi, are fit to run a business - based on my experience - and reviews submitted by others which tell a similar story.EMAIL YESTERDAYMy nightmarish experience with this dire company - Coros - mirrors that of a similar review posted very recently. Funds of £316 are taken on 1 December; the items (son’s Birthday present) supposedly dispatched on 2 December wherein they have sat at Evri’s warehouse ever since with no update.The email address for Customer Service at Coros simply has an automated reply saying they do not respond to emails and the Tracking number with Evri produces “page not available”. This is totally unacceptable. Evri is a failing business which allows goods to pile up - but Coros has a duty to its customers and they are taking money and failing to produce the goods.As with a similar post, my only recourse now appears to be a complaint to my credit card provider - but what a boring and pointless administrative process.A Trustpilot review about missing parcels involving another Evri delivery actually produced the (badly damaged parcels) one and two days later - after a month of contacting the company in question. But no Coros parcel.Both Coros and Evri are failing businesses and do not deserve to be in business. AVOID.
I ordered £188 worth of good and despite the delivery app (Shop) saying 'on its way' and 'express' and Coros stating 'Orders placed before 10.00 am Monday - Friday will be dispatched the same day' I have received no package nor an explanation nor an update. This is my son's Christmas present and if they can't fulfil the order in time I'd rather cancel asap and get a refund so I can purchase elsewhere. There's no phone number to call so can't speak to anyone and no reply from support. UPDATE: In response to your question, my order number is #GB26576 - I would like this order cancelled and refunded immediately please. I have had to buy my son something else.
Had issues pairing my pace 3 with H10 polar heart rate monitor . The techs at coros contacted me several times and we tried several permutation combinations. Although I haven't succeeded yet it's not for a lack of their assistance .
Why the low rating? I’ve had an excellent experience with Coros. My Apex 2 Pro battery life and functionality beats any of the competitors. I bought a duplicate Pace 3 by mistake as a gift and Coros went above and beyond in helping me to get a refund within minutes of receiving the return, and they were really polite. It seems that almost all brands get bad reviews these days. In my opinion, Coros and their customer service are great.
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