Bought first Coros watch in Feb 2025 and done nothing but praise how much better than Garmin it was to all my friends. However the battery broke last week. Understand these things happen but the response from Coros has been really poor, many back and forth emails before finally they agreed there was a hardware fault and they would send a replacement. Then sent the wrong colour and wrong band and refused to send a new one only a refurb which only has a price £25 cheaper than a new one. Considering its not even 9 months old i thought it was reasonable to request a new replacement. Understand this is not the policy but clearly Coros value good customer service and brand loyalty less than £25! I wont be raving about coros again!
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