I've had my COROS since September 2024, up until now, I couldn't fault it. I love the watch itself & everything that comes with the app.However, 3 weeks ago (23rd October 2025), it decided to stop working; it was extremely laggy, pretty much frozen & the buttons were broken.I tried to find a way to reach out to somebody directly, but the only option I had was to go through their AI assistant CARA. Through troubleshooting, they managed to get the watch to work again, for about 2 minutes, until it went back to it's usual way.It then took me a lot of attempts to get past CARA to speak to a human being, with the fact the troubleshooting wasn't fixing my wearable.Once I had gotten through to a human, it took a few days to get details etc in which they had then decided it wasn't fixable & they would 'send me a refurbished watch'.That watch got shipped out on October 30th 2025. Still today, I have received nothing.I have tried to reach out to COROS via email & Instagram to see what is going on but I've had no response.I'm now 3 weeks without a watch, which I'm losing my training data on & have had to do events without it, very frustrating. I didn't expect my watch to pack up after 14 months of use & I didn't expect it to take over 3 weeks to resolve an issue.This doesn’t fill me with much confidence now in COROS that if I ever have a problem with my watch again, it could take another 3 weeks to resolve, makes me question whether I would invest in the future.I’ve always spoken well about COROS since the day I got it & recommended it to everyone around me, I host a weekly run club & I'm a personal trainer myself so have converted many people across to their product so far.I'm very disappointed with the customer serve here.
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