I wish I had read the reviews on here before I placed an order for a COROS watch. Having had a Garmin for many years I thought I would give COROS a go as family and friends had watches. I received my package from COROS well outside the promised delivery date and opened it to find an empty plastic bag and some packaging material. The watch was not in the package. The only way to contact COROS is via their app which I have done, using a chatbot. No contact since. No confirmation email, no response via the app. I have spent £200+ for an empty box. Please don’t ask me for a ticket number as I have not received one. I will be starting the dispute process through my credit card company in the next few days. Poor delivery service, appalling communication process and lack of customer service. Will be spending my money with Garmin in futureUpdate 19 October 2025. Having emailed an address I found on the COROS website, I got an almost immediate response. It was an AI generated response based on my email which promised an update as soon as possible regarding resolution or next steps. I eagerly await that response. Update 2 November 2025. After having what I take to be a ‘real’ person contacting me, I have now received what I paid for. Whilst I totally accept that the theft of the watch was not the responsibility of COROS, the subsequent communication process is their responsibility and I stand by my previous comments. Perhaps COROS should review their packaging standards, sending expensive items in flimsy boxes which can easily be tampered with is inviting theft. I have increased my rating to 2 stars as once I got a human involved the service was acceptable
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