I received the Coros pace 3 watch as a birthday present in March this year. The watch has been difficult to charge since the beginning with the connection between charger and watch perpetually breaking. I filled in a form reporting this and was advised to send information regarding the purchase, its ID number, a video of the watch failing to charge. I did this as soon as I was able, sending the information to Coros as requested. I then received emails asking how things were going which seemed to indicate they had not received the information I sent. I replied and re-sent the information. These emails asking how things are going with my issue continue to arrive with no evidence that a human being is actually looking at the complaint. It's like being on Groundhog Day. I will never buy a Coros device again. I am also curious as to why all the very positive reviews by Runners World etc, didn't pick up on the charging issue which seems to be very common.Edit - a couple of hours after posting this review I received an email from Coros with a link to a free replacement charging lead. Don't know if this is coincidence or not. Fingers crossed this works.Edit in answer to Coros' reply - in response to Coros implying it was my fault for sending too many emails, I would respectively suggest that if you request the complainant send you information pertaining to their complaint, you provide the means for them to do so that does not involve having to send a new email to the support team which then is seen as a new issue. It is your systems that are the problem.
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