My watch has stopped working and is still under warranty. I am extremely disappointed with the support experience so far.
I have contacted customer service multiple times (over 10 emails) and have already provided all requested information, including:
Proof of purchase / invoice
Warranty details
Video showing the issue
Serial number
Customer number
Full name and address
Despite this, I continue to receive generic responses asking me to clean, restart, reset, calibrate, or troubleshoot the device. I have followed all of these instructions multiple times, and none of them have resolved the issue.
At this point, I feel like I am only receiving automated responses and that no one is actually reviewing my case or the information I’ve already submitted. This has been very frustrating and disappointing.
My ticket number is 465465. All documentation has already been sent by email. I am requesting that this case be properly reviewed by a support agent and that a clear solution be provided, whether that is a repair or replacement under warranty.
I look forward to a proper resolution.
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