correos.es

Never use Correos again!!!

I am sharing my experience with the service provided by Parcel2Go, specifically concerning two packages dispatched via ParcelForce (UK Royal Mail & Spanish Correos) on October 16, 2023, during my recent relocation from the UK to Spain.Over the past 3 months, the parcels encountered significant delays and challenges, remaining in Madrid (Correos) for an extended period. Despite diligent completion of numerous customs-related forms, including those provided to the driver upon collection, both packages were eventually returned to the original collection address in the UK. This unexpected development has been particularly distressing, given our ongoing house move from Scotland to Spain, and the contents of the parcels consisted exclusively of our used personal belongings.Regrettably, my attempts to seek assistance and resolution from Correos here in Spain have been met with considerable frustration. Even when I initiated a missing claim for the lost parcels after a month, I was informed that I could not claim the £150 compensation per package—supplemental coverage which I had additional purchased—as I was unable to provide receipts for all my used belongings, a practical impossibility given the nature of the contents….. This experience has left me deeply disappointed with both the delivery service and the customer service provided by Parcel2Go, ParcelForce & Correos. While I understand that challenges can arise, the lack of effective communication and support has compounded my dissatisfaction. Unfortunately, this negative encounter has led me to reevaluate my association with Correos, marking the loss of a previously loyal customer.I sincerely hope this feedback prompts a thorough review of your processes and procedures to prevent similar issues for future customers.

Date of experience: Oct 13, 2023