I sent a highly important express letter to Dubai with Correos on January 30th. Since then, I have received no updates. The tracking has not been updated since the day of dispatch, and my shipment now appears to be lost.The worst part is that when I visited the post office where I sent the letter, they told me that tracking is not available for shipments to Dubai—something they never mentioned at the time of sending. Yet, I was assured that it would be delivered within five business days.In an attempt to resolve this situation, I have contacted Correos through every possible channel: online claim submission via customer service, Twitter, Messenger, and all the social media platforms where they are supposedly active. No response, no tracking update, no solution offered.What am I supposed to do now? Does Correos take responsibility? My shipment is lost, and their customer service is completely non-existent.If you need to send an important letter internationally, avoid Correos at all costs. Lack of transparency, complete incompetence, and no support when things go wrong.
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Correo Digital, Burofax, Envío de Paquetería Nacional e Internacional, Notificaciones, Sellos Personalizados. Más de 3.600 millones de envíos al año.