Went into the post office in Villanueva del Trabuco this morning 13th Nov 2025. The older woman couldn't have been more unhelpful. I was returning a parcel to get a refund. She claimed that she didn't have the barcode scanner to process my item from my phone. She asked me to go to the stationery shop to get it printed off and pay for it when I was informed by the company I was returning my item too that the post office would be able to scan the barcode from my phone. When we were outside about to go to the stationery shop . She must have had a change of heart. Or thought perhaps I should do a bit of customer care for my job. She then told us to write the barcode on the box and she tried to scan ot via a mobile device which worked fine. Talk about wanting to say No before helping the customer. This was a simple process but due to her attitude and manner she made it almost impossible. She would rather say no than yes. Really poor service. We will avoid Cerroes in future if I can help it.
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Correo Digital, Burofax, Envío de Paquetería Nacional e Internacional, Notificaciones, Sellos Personalizados. Más de 3.600 millones de envíos al año.