We received a parcel with many items, some of them really bad crafted so we arranged a return. They told us to pay it because (they say) this is usually pay by the costumer. In their website it says this is not if there is a faulty item or shipment. Therefore, we made a complaint. We had to make photos of the items (was not only one) and follow dense discussions almost every second day.At the end, they agreed on making a collection of the items but because in some of the emails we exchanged, they said they would do it and not because a size 42 of trousers is like a 56, or the L shirt can fit 3 L-sized people. I agree there was some misunderstanding because I dared to contact the Spanish costumer service after the one in English was not making any sense (different things were said at different days or different times of the day).After one month, they arranged the collection of the parcel. It was not the day we agreed, but in any case the collection worked. Shortly after, I received an email from the costumer service telling me that they need the stamped proof that they received the items in their warehouse in order to proceed with the return of the money and so on. 0_0The problem: I am not the one who arranged the collection nor paying for the courier nor receiving it and therefore, I cannot have access to this information.I think it is the worst experience I have ever made with online shopping and I order even my food online every week!
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