Received the product, which wouldn't take a charge after 15 minutes of charging - defective. Contacted support - they asked me to troubleshoot, ok. One of the three suggestions was to use a different charging cable. The unit they shipped had a proprietary charging cable - one wouldn't have a spare unless you bought multiple products from them. After I answered their troubleshooting steps, customer support did not respond to me for 10 days. Their phone number is disconnected (Try for yourself 1-307-533-5170). I sent another email stating that if I didn't hear from them I'd be contacting my credit card company to dispute the charge. They replied quickly with their returns policy (google it...Trustpilot doesn't allow URL's) which states that the product must be in the original packaging, within 14 days of receiving the item and subject to a $14.99 restocking fee. Shipping back to them is on you as well.Oh wait, there's more! From their returns policy webpage: "The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item." So you'll have to buy it again - they won't just ship you a replacement, which means you get to pay for shipping BOTH ways. So, if you want to return a defective item, you pay for shipping to you for the new product, pay for shipping back to them for the defective product, pay a $14.99 'restocking' fee, then pay for shipping back to you on the re-purchase. On an $85 product you'll spend more in shipping than the product, which is probably worth $9 made in China.Update: they offered a 25% refund to avoid paying for shipping again and again.If you're thinking about buying anything from costar.com, I'd think twice if I were you!
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