Review Time
The item seemed to charge. Blinked constantly. When attempting to use would not turn on. Or if it did for a moment. It was charged correctly. Just cheap junk. Unfortunately cost me $100!!! DO NOT BUY FROM THIS COMPANY!!
purchase the dark angel vibrator, it broke within three months... I had purchased the warranty, I've now been waiting almost a month, no replacement in sight and all I get from their Customer service team is that they're waiting for their fulfillment team to reply... they suck... I send them messages every week, they have nice stuff, but doesn't last apparently.
This unit is VERY slow. Unless you perform like a SLOTH, you will never reach the finish line with this thing. If you want to finish on Thursday, you need to start on Monday. Absolute waste of money. Not even going to bring up that it is loud and will notify everyone within 100 feet that you are trying to enjoy some alone time. Seriously not worth the money. Their customer service is terrible. They will tell you it is performing as intended and offer you a 25% discount in "good faith", and keep the other $75.
Received the product, which wouldn't take a charge after 15 minutes of charging - defective. Contacted support - they asked me to troubleshoot, ok. One of the three suggestions was to use a different charging cable. The unit they shipped had a proprietary charging cable - one wouldn't have a spare unless you bought multiple products from them. After I answered their troubleshooting steps, customer support did not respond to me for 10 days. Their phone number is disconnected (Try for yourself 1-307-533-5170). I sent another email stating that if I didn't hear from them I'd be contacting my credit card company to dispute the charge. They replied quickly with their returns policy (google it...Trustpilot doesn't allow URL's) which states that the product must be in the original packaging, within 14 days of receiving the item and subject to a $14.99 restocking fee. Shipping back to them is on you as well.Oh wait, there's more! From their returns policy webpage: "The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item." So you'll have to buy it again - they won't just ship you a replacement, which means you get to pay for shipping BOTH ways. So, if you want to return a defective item, you pay for shipping to you for the new product, pay for shipping back to them for the defective product, pay a $14.99 'restocking' fee, then pay for shipping back to you on the re-purchase. On an $85 product you'll spend more in shipping than the product, which is probably worth $9 made in China.Update: they offered a 25% refund to avoid paying for shipping again and again.If you're thinking about buying anything from costar.com, I'd think twice if I were you!
I placed this order to give to my wife as a stocking stuffer on Christmas day. We opened the package a couple days later, cleaned it and used it one time. I placed it on its charger and charged it for 3 hours using the same high-end, surge protected charging station that I charge thousands of dollars of computer and AV equipment on with no issue. Went to use the toy again, it turned on and then immediately turned off two seconds later. I have had numerous emails containing suggestions and troubleshooting from the customer support team. Those efforts all failed. I uploaded a video and gave them shared access to my Google drive so they could witness what I was experiencing. We have been going back and forth now for 2 weeks, and they now suggest I file a claim, but when I go to do so, the system tells me that I'm not eligible to submit a claim. We have used the toy one time - that's it. I was offered a $40 refund. I found that insulting, seeing as I paid over $100 and simply expected it to work. All I'm asking for is a replacement. This wand simply won't hold a charge. I own my own business and am partners in two others. I would really appreciate it if they would treat their customers the way I treat mine. I always make sure they are satisfied. My name and my reputation is all I have. Again, I'm not looking for a handout. I just want to be able to enjoy some intimate time with my wife when the opportunities arise. Thank you.
We purchased the Cosara Pearl product and right out of the box, the battery would not hold a charge despite the product not being on / running. After several trials, we contacted customer support. They had us run through some trouble shooting steps and they concluded that the product battery was not functional. Their “fix” was to offer us a 30% discount. We pushed back and stated that we would like a fully functional product that we paid for and they would not budge from only offering a 30% discount on a faulty product. Any excellent business would strive for 100% customer satisfaction and Cosara certainly does not hold this as one if its core values. I recommend to spend your money elsewhere.
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