I placed this order to give to my wife as a stocking stuffer on Christmas day. We opened the package a couple days later, cleaned it and used it one time. I placed it on its charger and charged it for 3 hours using the same high-end, surge protected charging station that I charge thousands of dollars of computer and AV equipment on with no issue. Went to use the toy again, it turned on and then immediately turned off two seconds later. I have had numerous emails containing suggestions and troubleshooting from the customer support team. Those efforts all failed. I uploaded a video and gave them shared access to my Google drive so they could witness what I was experiencing. We have been going back and forth now for 2 weeks, and they now suggest I file a claim, but when I go to do so, the system tells me that I'm not eligible to submit a claim. We have used the toy one time - that's it. I was offered a $40 refund. I found that insulting, seeing as I paid over $100 and simply expected it to work. All I'm asking for is a replacement. This wand simply won't hold a charge. I own my own business and am partners in two others. I would really appreciate it if they would treat their customers the way I treat mine. I always make sure they are satisfied. My name and my reputation is all I have. Again, I'm not looking for a handout. I just want to be able to enjoy some intimate time with my wife when the opportunities arise. Thank you.
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