We purchased the Cosara Pearl product and right out of the box, the battery would not hold a charge despite the product not being on / running. After several trials, we contacted customer support. They had us run through some trouble shooting steps and they concluded that the product battery was not functional. Their “fix” was to offer us a 30% discount. We pushed back and stated that we would like a fully functional product that we paid for and they would not budge from only offering a 30% discount on a faulty product. Any excellent business would strive for 100% customer satisfaction and Cosara certainly does not hold this as one if its core values. I recommend to spend your money elsewhere.
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