I ordered this pump and it was not working correctly. Customer Support told me it was because I wasn't using a ring that shipped with the product. I did not have the ring and it was not mentioned in the instructions at all, so assumed I lost it. Customer Support said they don't offer replacement parts for the ring.I ordered a whole new pump only to discover this one didn't come with the ring either that Customer Support said is essential for proper use.Reached out to Customer Support again and they said the previous tech was wrong and it's not required, just that I had a bad device or was using it wrong. So now I purchased two pumps and neither one works. I got a 25% refund on the first one and a 40% refund on the second one, but neither one works. This is a bad product with bad support and should be avoided at all costs.
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