I would never use this company and would advise others to avoid too. First of all let me list the reasons we are not due a refund according to your scam of a company: "Crumbs and a mark on the seat constitutes use of the seat. An item was missing. The original packaging was missing and accessories were provided returned in an Aldi bag". We have a right to return a car seat we purchased as it did not fit the car. We also have the right to try the product before returning. Which means removing from the packaging and placing the seat in the car and the child in the seat. During this process crumbs and slight marks (especially from a toddler) can happen upon the seat. This does NOT constitute "use" in this context. We informed you the packaging was missing and accepted a reduction in refund amount to provide us with a box. All items that we received were returned and no image or example of the missing part has been provided so that IF we did miss this out we can return it as well. Next time i wont put all accessories in a bag for you i'll leave them loose in the box? apologies if you dont like Aldi bags. Overall experience has been beyond shocking and at this point. Unless physical evidence that proves the seat was taken in the car and not just tried for size, i understand it is a safety concern so you must have the ability to test the safety of the seat and not just go off "crumbs" can be provided, i suggest you process either a full or partial refund.
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Cosatto is a British brand known for designing stylish and functional baby products that blend practicality with personality. Offering a wide range of prams, travel systems, car seats, highchairs, nursery furniture, and accessories, Cosatto is celebrated for its bold, colorful designs and playful patterns that engage both babies and parents.
The brand focuses on turning everyday baby gear into something special, with unique, fun patterns that inspire young imaginations. Safety and comfort are top priorities, with each product rigorously tested to meet high safety standards. Cosatto’s products, like their versatile travel systems and advanced car seats, are built for durability and ease of use, ensuring peace of mind for parents.
Comfort is another key focus, with prams, pushchairs, and highchairs designed for smooth, adjustable functionality as babies grow. From extra padding in car seats to multi-stage travel systems, Cosatto products are engineered for both safety and comfort.
Known for its joyful designs—such as Unicorn” collections—Cosatto adds personality to everyday essentials. With excellent customer service and a focus on innovation, Cosatto is the go-to brand for parents seeking cheerful, practical solutions that make parenting more enjoyable.See more
