This is yet another one-star review from someone who wishes they had seen the negative reviews before making a purchase. I've never encountered a 61% one-star review rate before. Our less than three-year-old worktop cracked after just 40 minutes on a silicone rubber electric plate warmer set to medium heat (80 degrees C). At no point did the surface feel too hot to touch. The company rejected our claim outright, disregarding my comments about the temperature, stating that thermal shock from excessive heat on cold stone caused the issue (in a centrally heated house!). They clearly do not care about their customers and seem to ignore their feedback. To clarify, our worktop cracked after being gently warmed to no more than 80 degrees C over a 40-minute period using the plate warmer as instructed. Draw your own conclusions.
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