AVOID this place for purchases. I had a similar experience. Bought this for my kitchen, installed in February. We started noticing scratches and reached out in June. They blamed us and our contractor. Finally, a technician came four months later in October and confirmed the product was defective. Now it's December, and we still have no resolution. We will also file a claim with the better business bureau. The customer service team was rude and unhelpful. Even when they visited my home before the technician arrived, they were rude and continued to place blame on me.
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