I am extremely disappointed with how the company handled my warranty claim. Their inspector claimed the crack in my worktop was due to someone leaning on it, contradicting their own data sheet stating a high static load capacity. The fabrication clearly breached their installation guidelines, which was ignored in the report. I submitted clear evidence, yet the inspector only provided a visual opinion. This shows a lack of accountability and customer support for a product marketed as 'ultra-durable.' I went through the complaints process, only to find it frustrating as they dismissed critical evidence. I now have to pursue legal action for redress. This has been one of the most stressful experiences I've faced.
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