Just look at these complaints and note Cosentino gives the same canned response to all of them. Their warranty is not worth the paper it is written on. There is a sub-reddit group for a Dekton and Silestone class action lawsuit, and I am on board. I had my kitchen counter installed in December 2022, and in less than 2 years, the work area looks scuffed from using a plastic cutting board, which has left thousands of tiny scratches. This material is supposed to be hard as nails and scratch resistant. It has had very minimal use and this is so disappointing.I purchased this based on Costco's recommendation of their products. I'm going to complain to Costco also, as they need to reevaluate their relationship with this company. If you somehow manage to get a rep from Cosentino to evaluate your counter (you have to jump through a lot of hoops and be persistent), I guarantee you will be gaslighted. They actually claimed they could not see one scratch on this counter. If I had to do it over again, I would have my friends and neighbors here at the time of the evaluation. It's funny how everybody else can see all these scratches but they cannot. Then the rep took a video using her phone with the flashlight on. This is absolutely hilarious because it will show nothing but a field of white. There is a fault in the material, which the installer tried to buff out with denatured alcohol. It didn't work because it's IN the material not on it. Avoid this company at all costs. I wish I hadn't been so trusting with Costco's recommendations and had researched it. I waited 23 years for this, spent a lot of money, and now have to worry every time I place a glass on the counter. I actually bought a wood cover for my stovetop, so I can work off the counter and avoid anymore damage. Awful company with an awful product.
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