I’ve used this service before and returned expecting the same quality, but it was a significant mistake. This time, the experience was truly terrible from start to finish. The Level 3 survey I received was filled with low-quality, poorly lit images that barely captured anything. When I raised my concerns, they sent a second document that was simply the same inadequate photos enlarged. Some images were entirely missing from the initial report. For a Level 3 survey, this is unacceptable. The written report was equally unsatisfactory. Large portions seemed copied, generic, and not tailored to my property. I paid for a thorough inspection, not a reused template. The handling of my complaints only worsened the situation. The individual who managed my case kept deflecting and did not address any of the issues I raised. Every response sidestepped the points entirely and relied on generic replies instead of providing explanations. I never received a proper answer regarding the poor images, missing evidence, or recycled text. Just avoidance and dismissal. For a service that impacts significant financial decisions, this level of negligence is concerning. I had to take the matter to external authorities because the company refused to acknowledge their shortcomings. If you seek clarity, proper evidence, or a service that values your concerns, steer clear of this company. They disappointed me greatly, and I won’t be coming back.
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Cosey Homes are an established Chartered Surveying practice, operating throughout England and Wales.
