On the positive side, they arrived on the correct day, loaded the vans quickly, and moved most of my belongings without losing or damaging anything. They also provided a reasonable number of boxes for packing in advance. However, the overall customer experience was lacking. They arrived much earlier than the scheduled time, and everything felt rushed; from the various timesheets they asked me to sign, it seemed they were racing against the clock. Nobody appeared to be in charge, leading to significant misunderstandings, which one of the workers claimed was my fault for not listening to them. One month later, I still remember a worker who asked to use my restroom, did so without washing his hands, and then resumed handling my possessions. This highlighted the overall lack of professionalism that permeated the day, making the inherently stressful experience of moving much less pleasant than it should have been.
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We aim to take the hassle out of moving, whether it is the home or the office. It's a stressful period at the best of times, and it is something we try to minimise with a global network of branches, Cos Freight is a well-respected removal company in the UK, European and international removals industry. We are a proud member of the British Associations of Removers and the International Association of Movers. We have the expertise, knowledge, capability and service to complete your move. Our team are hard-working and goes above and beyond to ensure a first-class moving house experience. We ensure your move is as stress-free as possible for our customers. We provide flexible solutions to all aspects of removals.See more
