I've been in Cosmo (Bournemouth) several times but this last one disappointing. The company booked for 3 day gathering and I chose the last day. The booking started at 5pm. We arrived earlier than the expected booking. When I approached the counter, this guy named UMESH was in-charged. After giving the company name, and the one who booked it, He wants us that all who's on the booking should come in all together and we should wait for the rest before he let us come inside . The way he talks and approach us was very rude. Same experienced happened to my colleague earlier than me. I've been in hospitality industry for 10 years but this kind of behaviour he showed will ruin the company's reputation. He should not stay in front of the house. He must undergo trainings and seminar on how to deal with the guest. Kudos to JP (Paul ). He approached, accomodate and led us in the table in a nice and friendly manner. The food we're great but the staff who's rude should not exist.
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