Review Time
I had to pay for drinks and I wasn’t allowed because some kids were able to get Coke but I wore them which was so confusing and even the adults was able to get whatever you want but we need to pay for this drink like who would do that
I had to pay for drinks and I wasn’t allowed because some kids were able to get Coke but I wore them which was so confusing and even the adults was able to get whatever you want but we need to pay for this drink like who would do that
I generally really enjoy Cosmo Bristol, but this evening was just absolutely awful! All of the food was cold, the selection was terrible with many of the usual dishes replaced by things like hash browns and fish fingers! The food was very slow to be replenished and the nothing was fresh. We won't be coming back.
Went to the one in Bristol tonight for my other half a birthday, what a waste of £102, not much selection, don't know what they were thinking with the so called carvery, all the food was cold, anything containing meat was tough or greasy, we left and went back to our hotel and ordered McDonald's, I'm absolutely devastated that it's ruined my partner's birthday, I now know why they insist on payment upfront
I've been in Cosmo (Bournemouth) several times but this last one disappointing. The company booked for 3 day gathering and I chose the last day. The booking started at 5pm. We arrived earlier than the expected booking. When I approached the counter, this guy named UMESH was in-charged. After giving the company name, and the one who booked it, He wants us that all who's on the booking should come in all together and we should wait for the rest before he let us come inside . The way he talks and approach us was very rude. Same experienced happened to my colleague earlier than me. I've been in hospitality industry for 10 years but this kind of behaviour he showed will ruin the company's reputation. He should not stay in front of the house. He must undergo trainings and seminar on how to deal with the guest. Kudos to JP (Paul ). He approached, accomodate and led us in the table in a nice and friendly manner. The food we're great but the staff who's rude should not exist.
Hi,(COSMO Norwich) I booked a table for 24 people (23 came), we got the table in time but the previous group must have just left because the waitresses just started to clean the tables when we arrived, but they just took the dirty plates and glasses ,didn`t properly sanitise the tables, we didn`t get to sit all together, we were separated into 2 groups which wasn`t too nice + nobody told us about it before, we all sat down and waited for a waitress to come to us for at least 10 minutes to take our drink orders, I needed to go and ask for 1 waitress because nobody came. At the end I needed to pay for 24 menus because some of the waitress cannot count properly and I paid 51£ extra for no reason (2 menus without drinks, which is already weird as everybody had multiple drinks so someone seriously messed up the whole thing between the waitresses)... and because they didn`t want to waste time to figure out properly what happened and handled me as a liar and they just wanted me to pay, what I did at the end, the whole situation was handled extremely poorly and very unprofessional. I am deeply disappointed, until now I had a very good opinion about the whole Cosmo team, but I guess because I didn`t have any issues, their problem solving is horrifically bad.I wanted a nice night out with my colleagues and I thought this is a good place to go, but never again, such a low key service they have.
Cosmo Buffet @ the Manchester (UK) branch:Client Service:The staff and client service have, especially across various week nights and weekend lunchtimes, are continuingly impressive (as good as, if not, actually kind of better than some established, big name a la carte restaurants).For the last 4 visits or so now, we've had the wonderful pleasure of encountering staff members: Steffy (a supervisor often at reception) alongside (Polish/Spanish lady with lovely long blonde hair) Shkurte, who are ever polite and courteously helpful :)!The food was awesome today - well staffed and kept clean, despite it being a busy lunch n brunch service.Shall much more likely return to this venue now, after today! ;)
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