Hi,(COSMO Norwich) I booked a table for 24 people (23 came), we got the table in time but the previous group must have just left because the waitresses just started to clean the tables when we arrived, but they just took the dirty plates and glasses ,didn`t properly sanitise the tables, we didn`t get to sit all together, we were separated into 2 groups which wasn`t too nice + nobody told us about it before, we all sat down and waited for a waitress to come to us for at least 10 minutes to take our drink orders, I needed to go and ask for 1 waitress because nobody came. At the end I needed to pay for 24 menus because some of the waitress cannot count properly and I paid 51£ extra for no reason (2 menus without drinks, which is already weird as everybody had multiple drinks so someone seriously messed up the whole thing between the waitresses)... and because they didn`t want to waste time to figure out properly what happened and handled me as a liar and they just wanted me to pay, what I did at the end, the whole situation was handled extremely poorly and very unprofessional. I am deeply disappointed, until now I had a very good opinion about the whole Cosmo team, but I guess because I didn`t have any issues, their problem solving is horrifically bad.I wanted a nice night out with my colleagues and I thought this is a good place to go, but never again, such a low key service they have.
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