I booked a table for 20 people on Saturday 7th December for 8:30pm. When I arrived the place was in complete chaos and we didn’t get seated until nearer 9pm. The whole group ended up being on separate tables and it did t make for a very sociable experience. They tried to make us sit upstairs even though we had two disabled people in our party and no lift and you had to go downstairs to access food. When I went upstairs to use the bathroom the bar was strewn with dirty glasses while waiters stood chatting. In the doorway of the toilets they had a handyman on a step ladder doing some form of D.I.Y during the height of service. Hardly very conscientious of health and safety implications.The service was atrocious. So much so that I went to the bar myself to order and pay for a drink as I was so dehydrated. When I booked the table they said it was “with Christmas additions” however when we asked about this they said these were too messy. Clearly false advertising therefore to offer this when I made the booking. There wasn’t a single Christmas decoration in there and another customer agreed it wasn’t at all Christmassy. My party paid over £400 that night. I contacted Cosmo TWICE through thier website to express my dissatisfaction and to request a partial refund. They have not responded to my correspondence. I won’t being going there again. There was no festive cheer or goodwill at Cosmo. It was complete chaos.
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