After reading all reviews in this Trust Pilot link, I understood that I am not the only one who complains about Class Up`s extremely poor customer service representative reviews. There must be two level of reviews, one for ClassUP administrative support (which covers sales representation) and the other one instructors ( teachers) . Please see below my reviews : 1- I bought 12 English classes for my rising 8th grader during 2 months of summer period – at least 3 times our learning POC has changed. The person who assigned last was keep sending me text messages, emails and sending text messages via Class up app for any scheduling related items etc.… I kindly asked him that if there is a app and there is chat option why do you keep texting the same message via text messages. “ no answer” 2- The person who also called me couple of times 08:30 pm EST while we are having a dinner without giving any notice.. I told him if you want to discuss something about the class please lets find a mutual convenient time and kindly do not call me after working hours. 3- Once I sent him an email to clarify about the class satisfaction survey, he didn’t respond to me around 10 days. So I texted him and told him to respond to me via email… despite of my message he called me around 08:00 pm EST and left a voice message again ! I kindly told him to respond to my email- but he called me again and left a voice message , after couple of reminder finally he responded to me without answering some of my questions. 4- Long story short, ClassUP might be a good place for your kids’ educational support but sales support is extremely poor and needs to improve. 5- In regards to teacher , I give Classup 10 out of 10. We were lucky to have Ms. Elizabeth. She is an amazing teacher, and my child was very happy. 6- If you ask me to move forward with another class with ClassUP I say “ no” until they fix this poor sales support . I hope our paths cross again with amazing teacher Ms. Elizabeth. I hope the Class up management takes some notes in terms of their poor sales service, provides training to their team, improve this service; and I hope class Up team find a constructive solution on this issue.
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