I am writing to express my deep dissatisfaction with your platform. Having used several online and in-person tutoring services over the years, I can say with confidence that this has been the most disappointing experience to date.Your sales process was incredibly aggressive—pushing us to sign up quickly with promises of results, personalized attention, and an advanced AI-powered experience. Unfortunately, what has followed has been anything but.The platform itself is poorly designed and unintuitive. The quality of instruction has been subpar, and there seems to be little thought given to actual educational outcomes. Your use of AI feels more like a marketing gimmick than a helpful tool—it lacks the intelligence, adaptability, and relevance needed to support meaningful learning.Worse still, your system for matching students with the right instructors has been chaotic. Despite claims of limited availability, nearly every time slot appears open—yet we’re told to rush to book. There is also a significant language and communication barrier that has made it nearly impossible to get clarity or support.Overall, the service lacks direction, consistency, and credibility. It feels like a company with an identity crisis, caught between selling a tech solution and actually delivering a quality educational experience.I regret signing up and would not recommend your service to others. At this point, I would have had a far better outcome using self-guided workbooks or teaching my child myself.I hope you take this feedback seriously and make the necessary improvements—for the sake of other families who may not yet realize what they’re signing up for.
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Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.
