I had a terrible experience with this service. I ordered two boards for my grandchildren for Christmas on 11/23, but they didn't arrive until 11/24. I tried to cancel the order out of concern they wouldn't arrive on time, but was informed that cancellation wasn't possible since they were already in transit. Additionally, I ordered an extra set of pens that never arrived. When I contacted them about it, they requested pictures of the packages. Since they were gifts given to children on Christmas morning, I obviously didn't have any pictures! I was told there was nothing they could do to assist me.
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