costa.co.uk

2.3
2.3 Based on 260 reviews

...

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Extremely disappointing experience at the hospital café.

The café at the hospital is the most disappointing I have ever encountered. Over the weekend, there was a sign stating that there were 'No ceramic cups available due to staff shortages.' This seems unlikely to be standard company policy. If I wanted a takeout, I could just use a vending machine in the hospital! There were two staff members present, and it wasn't particularly busy on that Sunday morning, yet the ceramic cups were clearly visible. Don't they have a dishwasher? Or are the staff simply not motivated? This situation might reflect poorly on the quality of personnel available. The café certainly charges enough for their offerings. By the way, it's worth noting that this café is a subsidiary of a major beverage corporation, just to provide some context! In today's world, customer service should be a top priority.

1
Date of experience: Dec 07, 2025

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